Refund policy
Last updated: August 26, 2026
UP8 is backed by a 90-day money-back guarantee. Run the protocol, and if you do not feel the difference, you get your money back.
The 90-day guarantee
You have 90 days from the day your order is delivered to request a refund.
You do not need to send anything back. Finish the jars or bottles or keep what is left — the guarantee is about whether the protocol worked for you, not about the packaging.
The guarantee covers the full amount you paid for the order. Shipping is free on every order, so there is nothing else to refund.
How to request a refund
Email support@up8health.com with your order number and the email address used at checkout. That is all we need — you do not have to explain yourself or complete a form.
We confirm every request within one business day. Once approved, the refund goes back to the original payment method. Our side is processed within 10 business days; your bank or card issuer may take a few days more to post it to your statement.
Damaged, defective or incorrect orders
Please check your order when it arrives. If anything is damaged, defective, or is not what you ordered, contact us at support@up8health.com within 7 days of delivery and include a photo. We will send a replacement or issue a full refund, at your choice, at no cost to you.
Subscriptions
The 90-day guarantee applies to your first order on either plan — the monthly plan or the 3-month plan.
You can skip a delivery, pause, or cancel a subscription at any time before the next billing date; see our Purchase Options Cancellation Policy for how. If a renewal has already been charged but has not yet shipped, contact us and we will cancel it and refund that charge in full.
Free gifts
Anything included free with a package is yours to keep. You do not need to return it to receive a refund.
Orders that have not shipped yet
You can cancel an order yourself from your account within 15 minutes of placing it. After that window, email us — if the parcel has not left our facility we will cancel and refund it in full. Once it has shipped, the 90-day guarantee above applies instead.
Your statutory rights
This policy is offered in addition to the rights you have under applicable consumer law, including any statutory right of withdrawal. Nothing here limits or replaces those rights.
Questions
Write to support@up8health.com. A person reads every message and replies within one business day, Monday to Friday, 9am to 5pm Eastern Time.
Company information
UP8 is a trade name of Tailored Trends LLC, a limited liability company registered in the United States. Tailored Trends LLC is the contracting party for every order placed on this store.
Tailored Trends LLC
4065 New Bond St
Columbus, Ohio 43219
United States
Email: support@up8health.com