ORDERS
TRACK YOUR ORDER
Tracking goes out by email the moment your box leaves the warehouse. If it has not arrived, here is how to find it.
Where is my tracking number?
We email it the moment your box leaves the warehouse — usually within one business day of the order. Check the inbox you used at checkout, and check spam once before assuming it did not arrive.
If you have an account, every order and its tracking link lives at your account page.
My tracking has not moved in a few days
That is normal more often than it looks. Carriers scan a package when it is picked up and again when it reaches a sorting hub — between those two events the tracking page can sit still for 48 to 72 hours without anything being wrong.
If nothing has moved for five business days, write to us with your order number and we will open a trace with the carrier.
How long does shipping take?
- Processing: orders placed before 2pm ET ship the same business day. After that, the next one.
- Transit: 3 to 6 business days across the continental United States.
- Free shipping applies to orders of 3 jars or more.
Weekends and public holidays are not business days. Shipping charges, if any, are shown at checkout and on every renewal receipt.
The tracking says delivered but nothing arrived
Before writing to us, please check these three things — they resolve the large majority of cases:
- Look around the property: porch, side door, garage, behind planters, with a neighbour.
- Check whether someone else in the household brought it in.
- Wait 24 hours. Carriers sometimes scan a package as delivered before the last leg.
Still missing after that? Write to us with your order number. We will replace or refund it — you do not have to fight the carrier yourself.
Can I change the address after ordering?
If the order has not shipped yet, yes — email us fast with the order number and the correct address. Once it has a tracking number we cannot redirect it, but we can help you file a redirect request with the carrier.